Refund & Cancelation Policy
At 3AM Detailing, we don’t just show up — we deliver. Every service is booked with time, products, and intention behind it. That’s why our policies are built to protect your time and ours, while staying flexible when life happens.
Refund Policy
We stand behind our work — if something isn’t right, we’ll make it right.
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Refunds will only be issued under the following conditions:
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The service was not performed as scheduled.
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There is a documented issue with the service and we’re unable to resolve it after a follow-up visit.
Refunds are not issued for:
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Completed services where expectations were not clearly communicated
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Changes of mind during or after service
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Minor dissatisfaction without giving us the opportunity to correct it
If you have concerns, let us know within 24 hours of service — we’re happy to return and address it.
Cancellations
We ask for at least 24 hours’ notice if you need to cancel or reschedule.
Cancellations made within 24 hours of your appointment may result in a $50 fee, depending on the situation.
This covers:
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Time already blocked for your detail
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Prep work and travel logistics
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Materials allocated to your appointment
We’re flexible — just give us a heads-up when you can.
Client Emergencies & Uncontrollable Factors
We get it — things come up. Whether it’s an emergency or a last-minute conflict, we’ll work with you. Communication is key. If something urgent happens, reach out and we’ll reschedule you with zero penalties.
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In the same way, if extreme weather (heavy rain, lightning, or high winds) prevents us from safely performing your service, we’ll contact you to reschedule.
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However — if you have a garage or covered space with enough room for us to work, we’re more than happy to keep your appointment as scheduled if you’re comfortable with us using that space.
​We don’t avoid the job — we adjust to get it done.
Our Commitment
Our standards don’t sleep. We’re committed to delivering real results, around the clock, with no shortcuts. These policies exist to make sure every client gets the time, care, and attention they’ve booked — and nothing less.
Have questions? Call us. We’re people before policy.